Last updated: August 24, 2026
Order scope and timing
This policy applies to physical goods ordered from our store. We normally prepare an order in about 1–2 business days, followed by an estimated 2–4 business days in transit. Delivery estimates are not guarantees, and any free-shipping offer is determined only by the terms shown at checkout.
Address and tracking
Please provide a complete delivery address and an accurate email address and phone number. When tracking is available, we send or display carrier updates using the order information supplied at checkout.
Delivery problems
For a delay, suspected loss, delivery scan without receipt, or transit damage, contact us promptly. Keep the packaging and provide the order number, checkout email, tracking number, and clear photographs when damage is involved so we can review the record and work with the carrier.
Carrier coverage, destination limits, parcel dimensions, restricted locations, and local rules may prevent service. Ask us about an order by including the destination and the identifying details listed above.
Email: johnluke1355@gmail.com
Mailing address: 589 Rue Levy, Montreal QC H3C 5K4, Canada
Phone: 514-348-4921
